FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us at hello@learnwithbeyaya.com

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What is the Age Range for the Sound Book?

Learn with Bé Yaya is designed to grow with your child. The vibrant language and fun facts make it a great fit for older children who are beginning to read independently, while the rich content encourages shared reading experiences with adults.

The audio component adds accessibility for little ones who are not yet reading, allowing the book to engage a wide range of ages.

Whether you are raising a curious toddler, an eager young reader, or exploring together as a family, this book offers something for everyone

Are batteries included?

Every sound book comes ready with three AG10 batteries, designed to power at least 200 joyful button presses and may vary depending on usage. Bé Yaya does not sell or provide replacement batteries.

We recommend using caution when replacing batteries and keeping them out of reach of young children.

Make sure you always recycle your old batteries when replacing!

Do You Offer Battery Replacement?

Our sound book uses three AG10 button cell batteries. At this time, Bé Yaya does not sell or provide replacement batteries.

If you choose to purchase replacement AG10 batteries, please note that Bé Yaya is not responsible for the quality, brand, or performance of third-party batteries, including how long they may last or how well they function in the book.

We recommend using caution when replacing batteries and keeping them out of reach of young children.

Where do you ship to?

Currently, we are only shipping in the United States at this time. If you encounter any issues during checkout, please don’t hesitate to reach out to us at hello@learnwithbeyaya.com.

Visit our Shipping and Returns Policy for more detailed information.

How long does shipping take?

Orders are typically processed within 2 to 5 business days, not including weekends or holidays from San Diego, California. After processing, delivery generally takes an additional 5 to 21 business days, depending on the destination.

As a small, family-run business, there may be rare instances of processing delays. However, please know that we’re committed to getting your orders out as quickly as possible. We truly appreciate your patience and support, it means everything to us.

Refunds & Returns

We are here to make it right for you! You have 30 days to exchange your order or send it back and get a refund. Please write to us at hello@learnwithbeyaya.com and we will assist you until you are 100% satisfied!

Please note that all returns and exchanges are subject to a 10% restocking fee, and customers are responsible for return shipping costs. Original shipping fees are non-refundable.

To be eligible for a return or exchange, books must be in their original condition—unopened, unused, with no markings, bent pages, or signs of wear, and in the original packaging. We cannot accept returns for books that have been opened, written in, or damaged after delivery.

Please note that limited-time or seasonal items, gift cards, and clearance products are final sale and not eligible for return or exchange.

If you experience any issues with your order, don’t hesitate to reach out to us at hello@learnwithbeyaya.com.

Visit our Shipping and Returns Policy for more detailed information.